Change or cancellation requests received by our customer support team 3 days prior to noon on the date of check-in will be subject to 1 night's fee.
Change or cancellation requests received by our customer support team 1 day prior to noon on the date of check-in will receive no refund.
The "Standby Hotel" booking status means that our allotment of rooms at that hotel may have sold out and that our customer support representatives are negotiating with the hotel on your behalf in order to secure the room and rate that you have requested. During this process, your credit card will not be charged. You will, however, receive a reservation number for status identification purposes.
Within 48 hours, you should receive an email with a status update, which will state whether or not your request has been confirmed or denied. If it has been confirmed, your credit card will be charged. If you do not receive an update after 48 hours, or if your requested check-in is within the following 24 hours, please call please open a support ticket or call +1-855-757-0373.